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Patient Experience

If this is your first time visiting us, feel free to read what patients say about HPN on the websites listed below. If we have had the pleasure of caring for you, we invite you to write a review.

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"Super friendly staff, top notch clinic/facilities, and most importantly, excellent care by highly knowledgeable physicians who really care about patients! Would definitely recommend HPN to any of my family members if they ever needed neurological care!" - From Yelp!
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"Both of my parents are treated in this office. The comprehensive care provided by multiple doctors at this facility makes life easier. Every doctor that either parent has seen at this facility has been easy to speak with about medical concerns, answered questions to satisfy potential care issues and treats the patients and caregivers with respect and dignity. All employees are extremely courteous and helpful, both, in person and over the phone." - From Yelp!
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"Hawaii Pacific Neuroscience has been instrumental for my family and I. My father is always taken care of with the utmost care. The entire staff is so helpful. If you are looking for a complete comprehensive health plan for your elder, this is the place."
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"I have had, and continue to have, a wonderful experience with Hawaii Pacific Neuroscience. I never have to wait long to see the doctor and the staff is always very friendly and professional."
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If this is your first time visiting us, feel free to read what patients say about HPN on the websites listed below. If we have had the pleasure of caring for you, we invite you to write a review.

Tasha Josue

Patient Experience Officer

At Hawaii Pacific Neuroscience, the heart of Patient Experience is CARE. We are here to care for people. Excellent Patient Experience begins from the moment initial contact is made whether in person or by phone to address patient inquiries or schedule appointments. The importance of that experience transcends behind the scenes through eligibility, prior authorization, and billing. This genuine care follows patients from the time they check-in to appointed times with their doctors with the help of their MAs and Diagnostics team and carries on through check-out. At Hawaii Pacific Neuroscience, your patient experience is important – it is a circle of CARE surrounded by hands and hearts of Aloha.

The Patient Experience Office at Hawaii Pacific Neuroscience (HPN) is the first and only clinic in Hawaii and one of the few established throughout the U.S. to make patient experience a strategic priority. HPN is delivering on its mission of providing personalized care by establishing an office that is dedicated solely to providing creative, holistic solutions for a variety of patient needs.

For nearly a decade, HPN continues to strive for excellence, using the latest technology to deliver the best outcomes in treatment, inclusive of physical comfort, educational, emotional and spiritual needs. The mission of the HPN Patient Experience Office is to prepare Hawaii for the future of healthcare – and that begins with each and every patient.

HPN created the patient experience office to provide a wide range of treatment care, offering a variety of clinical services such as neurology, neurosurgery, geriatrics, psychology and clinical trials. HPN believes that treatment is not strictly face-to-face time with the physician but rather treatment begins from the moment a connection is made at HPN. Whether it’s participating in clinical trials, connecting with HPN on social media, or simply craving to learn more about neurology and how the brain works, HPN is dedicated to serving the diverse needs of patients because at HPN, patients are more than just patients, they are Ohana, or family.

Jessalyn Lau

Regional Supervisor (Honolulu)

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